What size range do you carry?
We endeavor to stock options for bodies across the size spectrum. This currently includes band sizes 28 (a few run small and fit like 26s) to 56 and A to U.S. O-cups (UK K-cups). We have 165 different sizes on the sales floor!
What is your price range? Why do bras cost so much?
Our current bra styles range in price from $42 to $85.
In every case, we charge the minimum standard retail price/ minimum advertised price set by the brands we carry. With the exception of discontinued products, online retailers are required to follow the same pricing guidelines. We try to strike a balance in terms of pricing accessibility while adhering to high quality standards. We will never sell you a product that we don’t believe will give you a good value for what you spend, and we want you to be as happy with your purchase months down the road as when you walk out of the shop.
There are three primary factors that influence bra pricing: design, materials, and labor. For a quick overview, you may wish to check out the following article.
Do you sell sports/ strapless/ nursing bras?
Yes, all of the above! If you’re looking for something specific, contact us and we’ll tell you what have in that category.
What brands do you carry?
As an independent retailer, we have the luxury of picking and choosing styles from an assortment of different brands, basically building our inventory into a curated best-of-the-best selection. We carry product lines from North America, the UK, and continental Europe, and we add new styles and even new brands regularly. Our biggest brands are as follows:
Panache (includes Cleo and Sculptresse), Anita (includes Rosa Faia and Anita Active), Elomi, Fantasie, Natori, Fit Fully Yours, Goddess, Freya, Parfait, Montelle, Skarlett Blue, and Corin
We’re sometimes asked whether we carry brands like Prima Donna, Empreinte, and Marie Jo with retail price points starting at $125+. Although we do not currently, it is a possibility for the future based on demand. If you favor these brands, we would encourage you to check out some of the styles offered by Fit Fully Yours and Panache, or we may also be able to help you coordinate a purchase through another small business boutique.
I’ve never had a bra fitting before. What is involved?
A typical fitting consists of a few steps. First, we take a couple of measurements to get a starting point for sizing. It is not necessary for you to completely disrobe, and we will ALWAYS work to your comfort level. Once we have an estimate of where we expect your sizing to fall, we’ll give you a bra to test for fit. Based on what works (or doesn’t) on this first pass, we’ll make adjustments. Once we’ve hammered out the initial fit, we’ll bring you an assortment of options to try based on what you tell us you’re looking for in a bra. You can get feedback from us on every style or none; we’re happy to help you fine-tune for the best possible fit, but we’ll also give you privacy if desired. We want to assist but never to impose. Just let us know your preferences.
Do you make your own bras? Are you able to do alterations?
As explained above, we do not personally fabricate our bras but rather act as navigators to help guide our customers to a variety of options from existing styles on hand. There’s no waiting for a garment to be assembled; you leave with what you like. For the vast majority of individuals, there are great choices available as-is, but occasional situations might require a custom solution, such as strap length adjustments or cup modifications for significant asymmetry. In those cases, we have an experienced seamstress that we can direct you to for alterations.
What is your return policy?
We strongly encourage all customers to try on their garments and take as much time as necessary to feel confident in their choices before making a purchase. Bras returned within 14 days of purchase will gladly be accepted for exchange or store credit only, so long as the item meets the following requirements:
* All returns for store credit or exchange must be returned in their original condition- unused, unworn, unwashed, and unaltered- with all tags attached and packaging intact. Items worn, soiled, or personally damaged will not be accepted.
* All returns must be accompanied by an original receipt or gift receipt.
* Due to the personal nature of our merchandise, we cannot accept any returns on panties.
Do you sell gift cards?
Absolutely! Gift cards may be purchased in any amount, do not expire, and are refillable. If it’s most convenient for you, we can even handle the transaction over the phone, and we will present the card to its intended recipient when they come in for their fitting.
Do you carry items other than bras?
Yes! Although bras are our focus, we carry an assortment of matching panties to complete your lingerie set as well as basic panties; bra care items like gentle detergent and washer bags; accessories including nipple covers, strap cushions, band extenders, racerback clips, and skin-to-fabric tape; adhesive bras and Booby Tape for a customizable solution to challenging fashion features like deep plunging necklines and backless garments; a few chemises and a little bit of shapewear.
Do you sell post-mastectomy bras and breast prosthesis?
Although we have the ability to order these products, we do not have the experience in this area to feel like we’d be providing optimal care for the client, nor are we set up for insurance billing. For post-mastectomy needs, we strongly encourage you to contact the wonderful Carla Harp at Mary Lou’s Garden in Watkinsville.
Do you stock any bra-sized swimwear?
Not currently, but this is something we might offer in the future. In some cases, we may be able to special order certain swimwear pieces. Feel free to inquire if you need something in particular, and we’ll let you know if we can help.
Can I special order an item from you?
Yes, absolutely! We frequently do special orders for things like alternate colors of styles we stock, since we don’t have the space to keep every variant on hand. Ordering styles we don’t usually carry is trickier, given that it’s hard to be confident of the fit. Talk to us about what you need, though, and we’ll see what we can work out. All special orders are placed with a 50% deposit.
Do you sell your items online?
We don’t do online sales at all, and we have no plans to expand into that arena. Any time someone purchases a bra online, wherever from, they face the same problem: you cannot know how a bra will fit without trying it on. It is extremely common to have to go up or down a band and/or cup size when you switch between bra styles. Sizing aside, bodies also come in a variety of shapes, and certain styles will just never fully fit or flatter certain individuals. The whole thing can be a messy trial-and-error process, and attempting to do it remotely, sight unseen, is a recipe for frustration and wasted resources. We want our customers to come to us, try before they buy, and leave satisfied and confident.
All of that said, we would be happy to special order something for you, whether a duplicate of a previously purchased bra or something else you tried in the store. We can even ship if necessary. Call or email, and tell us what you'd like!
Do you host events or large group appointments?
Certainly! Call us or shoot us an email, and let us know what you have in mind!
Can you assist me with a fitting issue remotely?
If we’ve seen you as a customer previously, we may be able to provide some guidance via phone or email. However, given the nature of these things, an in-person assessment is likely to be much more efficient and informative. If you are not local to us, we can try to refer you to someone in your area who provides fitting services.
Do your bras ever go on sale?
Unlike large corporate retailers who can afford to cut their profit margins for additional sales, most of our funds go straight into overhead and keeping Grail in business. We do offer occasional promotions and coupons as well as a 10% discount on every (non-gift card) purchase to public school teachers and staff. Also check out our clearance section, where everything is marked down at least 30%.
Are you LGBTQ-friendly?
Of course. Respect for all bodies means *all* bodies.